support

one address

there is no ticket system and no chat widget. one address, read by a person: support@heplaysme.com. answers usually take a day or two.

what support can do

the reader would not take your screenshot, or it came back with an error. tell us what phone and what chat app, and roughly what the screen looked like. do not attach the screenshot unless we ask — we would rather not have it.

the reading got the two sides the wrong way round, or called someone by the wrong name. that one is worth reporting: it is the mistake we most want to hear about.

you left your email for the launch notice and want it deleted. say so and it is gone.

you want to know what happens to what you upload. the short answer is in privacy; if it does not answer your question, ask.

what support cannot do

we cannot tell you what to do about the person in your chat. no one here is a therapist, a counsellor or a lawyer, and we are not going to read your relationship for you over email.

we cannot recover a reading you have closed. nothing is stored on our side, so there is nothing to look up afterwards.

if something in your relationship frightens you, talk to someone qualified to help, not to a website.

the paid report

it is not out yet, and nothing has been charged to anyone. when it opens, refund terms go into terms before the first payment.

before you write

send it from the address you want the answer to reach. one message is enough — a second one does not move you up any queue, because there is no queue.